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FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked.
Still have questions? Contact us>
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What features does it include?The ATHENA narrow key digital piano includes a variety of features such as: Comfortable 5.5" octave Graded Hammer Action Triple sensors for the sensitivity of a grand piano 750 instrument sounds Built-in metronome Recording and playback capabilities 280 Rhythms and Styles + 50 User and 50 expansion styles Three pedal outlet for Una Corda (soft pedal) Sostenuto (middle) and Damper (sustain) units.
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Are there any accessories included with the piano?The AHTENA narrow key digital piano comes with a power adapter, owner’s manual, and music stand. Optional accessories such as keyboard stands, and sustain pedal, and three pedal units are available for purchase separately.
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What is the price of the narrow key digital piano?The pricing details can be found on our product page. We offer competitive pricing and various payment options to ensure affordability for all customers.
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What are the dimensions of the keyboard?The keyboard is 1310 X 294 X 124 mm or 4"3" X 11.6" X 4.9" It weighs 13kg.
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Should I get a 5.5 or 6.0 octave narrow key digital?At this time we are creating a digital narrow key piano, with a 5.5" octave. If you can barely reach an octave or can't reach a 10th on a traditional piano, the 5.5" octave will dramatically improve your piano experience.
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What is a narrow key digital piano?A narrow key digital piano features keys that are narrower than those of traditional pianos. This design is intended to provide a more comfortable playing experience, particularly for those with smaller hands, children, or beginner players. A traditional piano has a 6.5" octave. The keys on the ATHENA are the same length as a traditional piano but the width is reduced to a 5.5" octave.
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How does the sound quality compare to traditional digital pianos?The ATHENA narrow key piano utilizes advanced sound sampling technology to deliver high-quality audio that closely mimics the sound of an acoustic piano. Users can expect rich, expressive tones and a responsive playing experience.
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Can I connect the piano to my computer or other devices?Absolutely! Athena comes with USB and MIDI connectivity options, allowing you to connect it to your computer, tablets, and other devices for recording, composing, or using music software.
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Are the keys weighted?Yes, AHTENA features weighted keys with graded hammer action that simulate the feel of an acoustic piano. This provides a more authentic playing experience, helping users develop proper finger strength and technique.
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Can I try it first in a store?When you try an instrument in a store you get to hear how it sounds in a large sometimes noisy store. When the keyboard is shipped to your home, you can try it out in the comfort of your home. You hear it with your acoustics, and you can try it with your speaker system (it has it's own speakers but you may have your own). It can be easily returned if you aren't happy with it but we are pretty confident once you have tried narrow keys for a few days, you'll never look back.
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Do narrow keys make it hard to go back to the regular sized keys?All the current owners of narrow key pianos agree transferring back to large keys is not a problem. In fact, your hands eventually relax so much on narrow keys that your playing on large keys improves!
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Who can benefit from using a narrow key digital piano?The narrow key digital piano is ideal for individuals with smaller hands. This includes beginners, professionals, teachers and anyone who can't reach an octave or a 10th easily on a traditional piano. It allows for easier reach and better hand positioning while playing, making it more accessible for a wider range of users. Add LINK to PDF here.
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How can I stay updated on future products and promotions?To stay informed about our latest products and promotions, subscribe to our newsletter. You can also follow us on our social media channels for real-time updates. We keep our mailing list informed about the latest updates, when they are available for sale and the current cost. NOTE LINK this to the actual form
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Is it suitable for advanced players?Yes, advanced players can have small hands too! The responsive touch and high-quality sound make it a versatile option for any skill level. Teachers will find it to be an invaluable tool in their music studio and professionals can take their Athena narrow keys to their gig.
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Do you offer a warranty or return policy?Yes, we provide a one-year warranty for the ATHENA narrow key digital piano, covering manufacturing defects. Additionally, we have a generous 30-day return policy* if you are not completely satisfied with your purchase. Create a refund policy to link to... Eg. 30-Day Refund Policy We want you to love your new ATHENA narrow key digital piano. If for any reason you’re not completely satisfied, you can return your keyboard for a refund within 30 days of delivery. Here’s how it works: 1. Eligibility for Refund: The keyboard must be in its original condition, free of damage or wear, and include all accessories and original packaging. Returns due to product defects will be fully refunded. 2. How to Initiate a Return: Contact us at info@narrowkeys.com with your order number and reason for the return. Once approved, we’ll provide a prepaid return label (for defective items) or return instructions for all other returns. 3. Refund Timeline: Refunds will be processed within 5–10 business days of receiving the product in our warehouse. Refunds will be issued to your original payment method. 4. Exclusions: Items showing wear or damage are not eligible for a refund. Digital items like bundled software or lessons may not be refundable once accessed.
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Where can I buy the narrow key digital piano?Right here! We have pioneered this product and the world is responding. If you are unsure if ATHENA narrow keys are right for you, please see our generous return policy.
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Are my hands really so small that I need a narrow keyboard?Can you reach a 10th on a regular piano? If not, you will have a more enjoyable experience on a narrow keyboard. See this page for more details.
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What benefits will your keyboard have for me?Ability to form large chords (spanning an octave) with greater comfort More musicality in legato passages Relief from piano-related pain while playing
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How can I be notified when the keyboards are available for sale?We keep our mailing list informed about the latest updates, when they are available for sale and the current cost. Please go to this form to be kept in the loop.
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Can I insert an image, video, or gif in my FAQ?Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
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How do I edit or remove the “FAQ” title?You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
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